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Two-factor authentication

Use two-factor authentication to process investment transactions online and via mobile phone

Luk Fook Financial has always been committed to safeguarding the interests of customers. In order to strengthen the security of network service use and improve the security requirements of the trading platform, we will launch a "two-factor authentication function" for securities and futures, so that customers can experience a safer, more reliable and convenient one-stop Online trading services.

Two-factor authentication function process

[Securities online/mobile trading platform] (use the latest version of trading software)

1. Download the Ayers security code software and set a password for each login to the software.
2. Enter Luk ook Broker Identification Code "LFF" into the registration code
3. Enter the trading system login account, password and the last three digits of the identity document number (numbers in brackets or English letters are not required)
4. A one-time verification code will be sent to the customer's registration email. After successful registration, the new code will be displayed in the code list.
5. Before logging into the trading platform each time, you need to log in to the Ayers security code software to receive a one-time authentication code.
6. Enter the trading account number, password and one-time verification code on the trading platform to start trading.

Note: The new version of the mobile app - Lukfook Trading and the PC version of the trading app - TSCI have upgraded the two-factor authentication method to use mobile SMS and biometric authentication (such as FaceID, fingerprint), and the Ayers security code is no longer required.

Download Ayers security code software

[Futures/Stock Options SP Trader Desktop/Mobile Trading Platform](Use the latest version of trading software)

1. Use the latest version of trading software (desktop version/mobile APP version)
2. After entering the trading account and password, the system will display the two-factor authentication login screen.
3. The verification code will be sent to the customer's registered phone number (SMS). Enter the verification code and click OK to authorize the device to continue to be used in the future (each device only needs to be verified once, and up to 5 devices can be authorized)
4. Customers can cancel previously registered devices in the "Device Security Management" in the desktop version and mobile version

Please note

1. Activating two-factor authentication requires the customer’s valid mobile phone number and email address. Therefore, customers must always pay attention to whether the personal/company information registered with the company has been updated, otherwise they will not be able to log in to the online trading account through two-factor authentication.
2. If your mobile phone number and email address change, please notify the company of the change as soon as possible to avoid affecting online transactions.
3. If the customer has not registered a mobile phone number, please add a new number to avoid being unable to log in to the online platform.
4. If futures/stock options customers are overseas or using the services of a foreign network provider, they may not be able to receive international text messages. Please note that when in mainland China or overseas, customers need to turn on their mobile phones and activate roaming services to ensure that they can receive a one-time password SMS to log in to the online platform. Please check with your telecommunications service provider for details.
5. If you are unable to pass two-factor authentication due to any circumstances and enter the online platform for trading, please call (852) 2980 0888 to contact your account manager for enquiry, or place an order over the phone.

Steps to update/add mobile phone number

Download and print the "Notification Form For Change of Client Personal Particular", complete and sign the form, and return it to us by email or fax.

Email: [email protected]
Fax: 29800777

Security recommendations for using online trading accounts

請注意近期冒充其他券商的網絡詐騙事件

敬請留意,近期香港出現詐騙短訊,假冒其他香港券商名義,聲稱收件人需更新帳戶資料,否則帳戶將被凍結。有關連結會導向偽冒網站,誘導輸入帳號、密碼等敏感資料,導致帳戶被非法盜用並造成財務損失。本公司特此提醒閣下提高警覺,保障帳戶安全,請注意以下事項:

1. 本公司不會要求客戶透過超連結提供個人敏感資料,包括登入資料及一次性密碼。
2. 客戶不應向任何未經核實的網站披露其帳戶登入資料,即使這些網站看似真實。
3. 請勿點擊任何來歷不明的短訊或電郵連結。
4. 在輸入個人資料前,務必確認網站為本公司官方平台.
5. 如有任何疑問,請透過本公司官網 ( https://www.lff.com.hk/) 或 客服熱線查證(852) 2980 0888 / 2980 0804。

感謝閣下的留意與配合。

请注意近期冒充其他券商的网络诈骗事件

敬请留意,近期香港出现诈骗短讯,假冒其他香港券商名义,声称收件人需更新帐户资料,否则帐户将被冻结。有关连结会导向伪冒网站,诱导输入帐号丶密码等敏感资料,导致帐户被非法盗用并造成财务损失。本公司特此提醒阁下提高警觉,保障帐户安全,请注意以下事项:

1. 本公司不會要求客戶透過超連結提供個人敏感資料,包括登入資料及一次性密碼。
2. 客戶不應向任何未經核實的網站披露其帳戶登入資料,即使這些網站看似真實。
3. 请勿点击任何来历不明的短讯或电邮连结。
4. 在输入个人资料前,务必确认网站为本公司官方平台.
5. 如有任何疑问,请透过本公司官网 ( https://www.lff.com.hk/) 或 客服热线查证(852) 2980 0888 / 2980 0804。

感谢阁下的留意与配合。

Recent Phishing Scam Impersonating Other Brokers

This is a reminder that scam SMS messages are currently circulating, impersonating other Hong Kong brokers and falsely claiming that recipients must update their account information or risk account suspension. These messages contain links to fake websites designed to steal login credentials, leading to unauthorized account access and financial loss. Our company would like to take this opportunity to remind you to stay vigilant and follow these precautions to protect your account:

1. Our company will not ask clients to provide sensitive personal information via hyperlinks, including login credentials and one-time passwords.
2. Clients should not disclose their account login information to any unverified websites, even if they look genuine.
3. Do not click on links in suspicious SMS or emails.
4. Always confirm you are on our official website before entering any information.
5. If in doubt, verify through our official website ( https://www.lff.com.hk/) or customer service hotline (852) 2980 0888 / 2980 0804.

Thank you for your attention and cooperation.