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Customer Services

Processing Time

Settlement Day

Investment Products
Settlement Day
Hong Kong Stocks
T+2
Global Stocks
T+3
HK Commodities
T+1

Processing Time

ItemHandling Time Upon Receipt of InstructionAverage Processing Time
Cash Withdrawal - request to be deposited into Local Bankbefore 11:00 am - will be handled on the same dayhalf working day
after 11:00 am - will be handled on next working day1 working day
Cash Depositbefore 4:00 pm - will be handled on the same day1 working day
after 4:00 pm - will be handled on next working day
Cash Deposit - via remittanceany working day - will be handled on the same day2 to 3 working days
(upon successful verification)
Internal Fund transferbefore 2:00 pm - will be handled on the same day1 working day
(upon successful verification)
Stock Withdrawal - Physical Scripbefore 11:00 am - will be handled on the same day3 - 7 working days
after 11:00 am - will be handled on next working day
Stock Withdrawal - SI Instructionbefore 11:00 am - will be handled on the same dayhalf working day
after 11:00 am - will be handled on next working day1 working day
Stock Deposit - Physical Scripany working day - will be handled on next working day10 working days
Stock Deposit - SI Instructionbefore 11:00 am - will be handled on the same dayhalf working day
after 11:00 am - will be handled on next working day

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